basha 8's Privacy Policy

basha 8 (referred to hereafter as "we", "us", or "the platform") is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and protect your personal information.

By using our website or registering an account, you agree to the terms of this policy. This policy is linked to and supplements our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our services.

Users must be 21 years of age or older to access and use this platform. We do not knowingly collect information from minors.

basha 8 collects only the information necessary to operate the service, ensure security, and improve the user experience. The types of information we collect are listed below:

2.1 Information Provided Directly by You

When you create an account on our platform, use our services, or contact us, the following information is collected:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Mobile banking number (bKash, Nagad, or Rocket — for deposits and withdrawals)
• Username and password
• Information exchanged during support via live chat or email

2.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically through technical means:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Date, time, and duration of site visits
• Pages visited and links clicked
• Logs related to gaming or betting activity
• Referral source (i.e., where you came from before reaching our site)

2.3 Identity Verification Information

As part of the account verification process, we may request certain documents to confirm your identity — such as a copy of your national ID card or a selfie photo. These documents are used solely for identity verification purposes and are stored securely.

We use your information for specific and legitimate purposes. No information is used for unrelated reasons or without your consent. Information collected at basha 8 is processed for the following purposes:

• Account Management: For registration, login, account verification, and account administration.
• Financial Transactions: For processing deposits and withdrawals and preventing fraud.
• Customer Support: For providing assistance via 24/7 live chat and email.
• Security: To prevent unauthorized access, fraudulent activity, and misuse.
• Service Improvement: To improve our platform, gaming experience, and technical performance.
• Relevant Communications: To send promotional offers, updates, and important platform information (only with your consent).
• Analytics: To monitor service quality by analyzing user behavior.
• Responsible Gaming: To help implement our responsible gaming guidelines, such as setting spending limits or voluntary breaks.

basha 8 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

We work with certain trusted technology and service providers who help operate our platform. These partners include payment processing services (bKash, Nagad, and Rocket), game software providers (such as Pragmatic Play, Evolution, and JILI), and IT infrastructure service providers. These organizations may only use the information for contracted purposes and may not disclose it to third parties themselves.

4.2 Legal Obligations

If required by law, court order, or a legitimate demand from a government authority, we may be obligated to provide the necessary information. In such situations, we will try to notify you in advance where possible, unless prohibited by law.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may pass to the new entity. In such situations, we will notify users in advance and the new party will be required to follow this privacy policy.

basha 8 uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and operating core functions. These cannot be disabled.
• Functional Cookies: For remembering your preferred language, display settings, and other personalized preferences.
• Analytics Cookies: For monitoring website traffic and usage — on an aggregate basis, not individually.
• Security Cookies: To help detect fraud and unauthorized access.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some key features of the platform from working. To opt out of analytics cookies, you can contact us directly.

We retain your information only for as long as necessary to fulfill the purposes described in this policy, or as required for legal or business reasons.

• Active Account Data: Retained for the entire duration that the account remains active.
• Transaction Records: Financial transaction data is retained for a minimum of five years.
• Identity Verification Documents: Retained for a specified period after account closure to meet legal requirements.
• Inactive Accounts: Data from accounts that have been inactive for an extended period may be deleted in accordance with our stated policy.
• Support Records: Customer service conversations are retained for a limited period.

Once the retention period ends, data is securely deleted or anonymized so that your identity cannot be identified in any way.

basha 8 believes you should have full control over your own information. We therefore provide you with the following rights:

• Right of Access: You have the right to know what information we hold about you and to request a copy of it.
• Right to Rectification: If any information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted; however, we may be required to retain some data due to legal obligations.
• Right to Object to Processing: You have the right to object to the processing of your information on specific grounds.
• Right to Withdraw Consent: For marketing communications, you may withdraw your consent at any time.
• Right to Data Portability: You may request your information in a structured and commonly usable format.

To exercise these rights, please contact our support team. We will respond within a reasonable time after receiving your request. For more information about our services, visit the About Us page.

basha 8 has adopted industry-standard technical and organizational measures to protect your information. We protect your data in the following ways:

• SSL Encryption: All data transfers on our website and app are encrypted using SSL (Secure Sockets Layer) technology.
• Server Security: Our servers are hosted in secure data centers and undergo regular security audits.
• Access Controls: Only authorized personnel can access the necessary data, and all are required to comply with strict confidentiality obligations.
• Password Protection: Passwords are stored in hashed form — no staff member can see your actual password.
• Regular Security Testing: Regular security tests are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: An OTP-based verification process is in place to protect your account.

However, no internet-based technology is 100% guaranteed. Please keep your password confidential, do not share it with anyone, and notify us immediately if you notice any suspicious activity on your account.

basha 8's services are strictly for individuals aged 21 and above. We never knowingly collect information from minors.

If we find evidence that a minor has created an account or provided information, we will immediately close that account and delete the associated data. If a parent or guardian suspects their child has registered on this platform, please notify our support team without delay.

basha 8 reserves the right to update this privacy policy from time to time as needed. Changes will be published on this page and the "Last Updated" date will be revised accordingly.

For significant changes, we will try to notify you in advance via your registered email or through live chat. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.

For any questions about this policy or our services, visit our FAQ page or contact the support team directly.

For any questions or comments about this privacy policy, or to exercise your data rights, you can contact us at any time. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.